Privacy Policy

Overview

Collection of your personal information
We collect, hold, use and disclose personal information to carry out business functions or activities.
These functions and activities include:

When we refer to personal information we mean information from which your identity is reasonably apparent.
This information may include information or an opinion about you. The personal information we hold about
you may also include credit information. At all times we try to only collect the information we need for
the particular function or activity we are carrying out. Each time you contact us, you may provide us with
personal information about yourself or others that we need to use to provide you with our services.
The main way we collect personal information about you is when you give it to us, for example when you:

This information does not in itself identify individuals and is used to measure the number of visitors to
the website and how it was navigated. This information assists us to make the website more useful to you.
We also collect information from subscribers (persons registering their details with us through the website)
or website visitors for the purpose of improving our quality and effectiveness and to provide you with
information. We welcome feedback from you about all aspects of this website. We store feedback that users
send to us. This feedback is used to administer and refine our service. We may also use the information to
improve or promote this site. We will not publish your name in connection with any information you provide
without your permission.
• promoting and marketing the NGU Real Estate network;
• promoting and marketing NGU Real Estate;
• providing information to vendors, purchasers and the public on real estate and related areas;
• advertising properties listed with NGU Real Estate;
• establishing training programs, seminars and conferences for NGU Real Estate; and
• undertaking activities in support of our functions and activities including human resources, corporate
administration, property management and public relations.
• complete forms, applications or surveys;
• contact us to ask for information;
• participate in forums on our website; or
• otherwise specifically provide us with your personal information.

Social Networking Services

• Notification of collection of personal information

• How we use your personal information

• Business without identifying you

We use social networking services such as Twitter, Facebook, Instagram and YouTube to communicate with
the public. When you communicate with us using these services we may collect your personal information,
but we only use it to help us to communicate with you and the public. The social networking service will also
handle your personal information for its own purposes. These sites have their own privacy policies.

If we collect personal information from someone or some entity other than you in order to provide a property
related service, such as acquiring information from a tenancy database, we will make you aware that we have
done so and explain why. We will also explain if there are any consequences for you if such information is
not collected.

We may use your personal information to deliver services you have requested (for example, responding to an
inquiry for information concerning a property).
We may also use your personal information to send you periodic mailings containing information on new
services and upcoming events that may interest you. If at any stage you decide that you do not wish to
receive such material, please let us know by following the Opt-Out procedure below and we will ensure that
your name is removed from our contact list

In some circumstances it will be necessary for NGU Real Estate or its members to identify you in order to
successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the
opportunity of doing business with us without providing us with personal information, for example, if you
make general inquiries about real estate, the market, or ask a question via our website.
If you do not provide us with your personal information, some enhanced services, like the right to access
our property guides, will be unavailable to you. If you do provide us with your personal information, we will
protect it in accordance with the Australian Privacy Principles.

Direct Marketing

Disclosure

NGU Real Estate Members
From time to time we may use your personal information to provide you with current information about
real estate, offers you may find of interest, changes to our organisation, or new products or services being
offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information
by telephoning us on (07) 3103 0723 or by emailing us at info@ngurealestate.com.au. If the direct marketing
is by email you may also use the unsubscribe function. We will not charge you for giving effect to your
request and will take all reasonable steps to meet your request at the earliest possible opportunity.

We will only disclose your personal information to carry out business activities and functions as
identified above.

In order to deliver our services to you, we disclose your personal information to the relevant independently
owned and operated NGU Real Estate member or business partner who is best positioned to assist with
your particular request. In doing so, we authorise these members to use your personal information in the
ways described above. These members will handle your personal information in accordance with the Privacy
Statements accessible through their websites. Other than as stated in this Statement, we do not rent, sell
or otherwise disclose your personal information to non-member companies or organisations without your
prior consent.
Information that you post in any social media public forum used by NGU Real Estate or its members (such as
but not limited to Facebook, Twitter or Instagram) may be exposed to overseas recipients. Prior to disclosing
any of your personal information to another person or organisation, we will take all reasonable steps to satisfy
ourselves that: (1) the person or organisation has a commitment to protecting your personal information at
least equal to our commitment, or (2) you have consented to us making the disclosure. We may use cloud
storage to store the personal information we hold about you.
The cloud storage and the IT servers may be located outside Australia. We may disclose your personal
information to overseas entities that provide support functions to us. You may obtain more information about
these entities by contacting us.

Opt-Out procedure

Access to your personal information

In each direct marketing or promotional communication with you, we will advise you how to notify us if you
do not wish to receive any further communications from us. If our correspondence is in the form of an e-mail,
we will attach simple instructions on how you can unsubscribe from our mailing list. In any event you can
opt-out from receiving marketing or promotional material from us by emailing us at info@ngurealestate.com.
au or by contacting us by mail or telephone and asking to be removed from our mailing list.
You should note that by opting out of our mailing list, you will not automatically be removed from the mailing
lists of our members or business partners to whom we have forwarded your personal information because
we do not have control over those mailing lists. If you no longer wish to receive material from the relevant
NGU Real Estate member or business partner to whom we have forwarded your personal information, please
follow their own Opt-Out procedure as described on their website or in their marketing material.

You can find out what personal information we have about you, and amend or update your personal information
by e-mailing us at info@ngurealestate.com.au or by telephoning us on (07) 3103 0723.
We may charge a fee for our actual costs of retrieving and supplying the information to you, including staff
costs in locating and retrieving the personal information, staff costs in reproducing and sending personal
information and costs of postage etc. Depending on the type of request that you make we may respond to
your request immediately, otherwise we usually respond to you within seven days of receiving your request.
We may need to contact other entities to properly investigate your request. There may be situations where
we are not required to provide you with access to your personal information, for example, if the information
relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request
that we correct the information. If appropriate, we will correct the personal information. At the time of the
request, otherwise, we will provide an initial response to you within seven days of receiving your request.
Where reasonable, and after our investigation, we will provide you with details about whether we have
corrected the personal information within 30 days.
We may need to consult with other entities as part of our investigation.

Complaints

Unsolicited information

Should you wish to make a complaint about management of your information, please email info@ngurealestate.
com.au or phone (07) 3103 0723. NGU Real Estate will make a record of your complaint, verify the information
received, and take steps to correct any deviation from Australian Privacy Principles.
Should your complaint relate specifically to the management of your personal information by an independent
member of the NGU Real Estate network (i.e. Not NGU Real Estate’s corporate administration), the network
will refer your complaint directly to the member for response. We will acknowledge your complaint within
seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy
Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.

If we receive unsolicited private information from you, we will as soon as practicable, but only if lawful,
destroy the information or assure it is de-identified.

Security

Disclaimer of responsibility for third party sites

We use all reasonable efforts to keep your personal information secure, accurate and up-to-date. Your personal
information is stored behind firewalls and in the case of NGU Real Estate members, personal information is
accessible only by password access. You can assist us to keep your personal information secure by ensuring
that any username or password provided to you is kept confidential.

Our website contains links to other web sites including the web sites of NGU Real Estate members. We are
not responsible for the content on those other websites or their privacy practices.

Sensitive information

We will only collect sensitive information about you with your consent. Sensitive information is personal
information that includes information relating to your racial or ethnic origin, political persuasion, memberships
in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

How we may change this statement

Additional

We reserve the right to amend or update this Statement so long as no change or amendment has a retrospective
detrimental effect to your privacy rights. This privacy policy came into existence November 2016.

The client acknowledges that by signing the Property Occupations Form 6 and subsequent REIQ Form;
Appointment of Real Estate Agent, they agree to item schedule “G” pertaining to Privacy and Notice and
Consent of how their personal information may be used by NGU Real Estate in accordance with the Privacy
Statement detailed above.

Call us on

Address:

Email

07 3103 0723 admin@ngurealestate.com.au

Suite 6, 37A Archer Street,

Toowong, QLD,  4066