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Privacy Policy

NGU Real Estate — Privacy Policy

NGU Real Estate Pty Ltd | ABN: 26 612 586 704

1. Our Commitment to Privacy

NGU Real Estate Pty Ltd ("NGU Real Estate", "we", "us" or "our") is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect your personal information, and how you can access and correct it.

This policy applies to NGU Real Estate Pty Ltd and its corporate administration. Independent NGU Real Estate member offices have their own privacy policies accessible through their respective websites.

2. What Personal Information We Collect

Personal information is information or an opinion about an identified or reasonably identifiable individual. We collect personal information that is reasonably necessary to carry out our business functions, including:

  • Name, address, phone number and email address
  • Financial information (where relevant to a property transaction)
  • Property-related information (ownership details, tenancy information, valuation data)
  • Employment information (for staff and contractors — see note below)
  • Information you provide when completing forms, surveys, or enquiries on our website
  • Website usage data collected via cookies and analytics tools (see Section 9)

Note on employee records: Personal information held by NGU Real Estate in relation to current or former employment relationships is exempt from the Privacy Act 1988 under the employee records exemption. Staff with questions about how their employment records are managed should contact HR directly.

We only collect sensitive information (such as health, racial or ethnic origin, or criminal record information) where you have consented, or where we are required or authorised by law to do so. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. Where we collect information about dependents (such as children listed on a tenancy application), this is done with the consent of the responsible adult providing the information.

3. How We Collect Personal Information

We collect personal information directly from you where possible, including when you:

  • Contact us by phone, email, or through our website
  • Engage us as a vendor, purchaser, landlord, tenant or applicant
  • Complete an application, form, or survey
  • Attend an NGU event, seminar or training program
  • Interact with us through social media platforms (Facebook, Instagram, YouTube)

We may also collect personal information from third parties, including tenancy databases, other real estate agents, government bodies, and publicly available sources, where this is reasonably necessary for our functions. Where we collect information about you from a third party, we will notify you as soon as practicable.

3.1 Identity Verification (AML/CTF Obligations)

In accordance with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), we may be required to collect and verify identity documents from vendors and purchasers as part of certain property transactions. This information is collected and handled in accordance with AUSTRAC requirements and is not used for any other purpose without your consent.

4. How We Use Your Personal Information

We use your personal information for the purposes for which it was collected, and for related purposes you would reasonably expect, including:

  • Providing real estate services (sales, property management, leasing)
  • Promoting and marketing NGU Real Estate and properties listed with us
  • Communicating with vendors, purchasers, landlords, tenants and the public
  • Managing employment and contractor relationships
  • Conducting training programs, seminars and conferences
  • Meeting our legal and regulatory obligations
  • Improving our services and website

We may also use your personal information to send you marketing communications about our services and properties. You may opt out at any time (see Section 8).

5. Disclosure of Your Personal Information

We may disclose your personal information to:

  • Independently owned and operated NGU Real Estate member offices best positioned to assist with your enquiry
  • Business partners and service providers who assist us in delivering our services (e.g. property management software, marketing platforms, IT services)
  • Government bodies, courts, or regulators where required or authorised by law
  • Other parties with your consent

We do not sell your personal information to third parties.

5.1 Overseas Disclosure

We use cloud-based software and IT services where data may be stored or processed outside Australia. These include services provided by Google (United States), Rex CRM, and other cloud service providers. We take reasonable steps to ensure that overseas recipients handle your personal information in a manner consistent with the Australian Privacy Principles, including through contractual protections.

By providing us with your personal information, you acknowledge that it may be disclosed to overseas recipients in these circumstances.

6. Security of Your Personal Information

We take your privacy and data security seriously. We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include:

  • Secure, password-protected systems with access limited to authorised personnel
  • Encryption of data in transit and at rest where appropriate
  • Regular review of our security practices and systems
  • Staff training on privacy obligations and data handling
  • Secure disposal of personal information no longer required

We retain personal information for as long as is necessary for the purpose for which it was collected, or as required or authorised by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it securely.

If you become aware of any security concerns related to your information held by us, please contact us immediately at admin@ngurealestate.com.au.

6.1 Data Breach Notification

We comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. If we reasonably believe there has been an eligible data breach involving your personal information — that is, a breach likely to result in serious harm to you — we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

7. Automated Decision-Making and AI Tools

NGU Real Estate currently uses artificial intelligence (AI) tools to assist with certain business functions, including communications management, document processing, and administrative support. These tools may process personal information as part of their normal operation. Where AI tools are used in a way that directly affects individuals, we take steps to ensure those decisions are fair, accurate and subject to human review. AI tools do not make final decisions about individuals without human oversight.

In accordance with obligations taking effect on 10 December 2026, we will update this policy to provide specific disclosure about automated decision-making processes that directly affect individuals, as required under the Privacy and Other Legislation Amendment Act 2024.

8. Direct Marketing and Opting Out

We may contact you with information about our services, properties, and events. If you do not wish to receive marketing communications, you can opt out at any time by:

We will action your request as soon as practicable. Note that opting out of NGU Real Estate's communications does not automatically remove you from the mailing lists of independent NGU Real Estate member offices — please contact them directly to opt out of their communications.

9. Website and Cookies

Our website may use cookies and similar technologies to collect anonymous data about how visitors use the site. This information is used to improve the website and does not identify you personally. You may adjust your browser settings to refuse cookies, although this may affect the functionality of some parts of our website.

Our website may contain links to third-party websites, including the websites of NGU Real Estate member offices. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

We also use social networking services (Facebook, Instagram, YouTube) to communicate with the public. When you interact with us on these platforms, those services will also handle your personal information in accordance with their own privacy policies.

10. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete or out of date. To make a request, please contact us at:

We will respond to access requests within 30 days. We may charge a reasonable fee to cover the cost of retrieving and providing the information. There are limited circumstances in which we may decline an access request, which we will explain to you if applicable.

11. Complaints

If you believe we have mishandled your personal information, please contact us using the details above. We will acknowledge your complaint within 7 days and provide a response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

You also have the right under the Privacy and Other Legislation Amendment Act 2024 to seek civil remedies for serious invasions of privacy.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on our website with a revised "last updated" date. We encourage you to review this policy periodically.